VirollxSneakers Refund and Returns Policy
1. Returns
1.1 Eligibility
- We accept returns within 30 days from the date of purchase for items that are unused, unworn, and in their original packaging.
- To be eligible for a return, your item must be in the same condition as when you received it.
1.2 Non-Returnable Items
- Personalized items or items that have been worn or damaged after receipt are not eligible for return.
2. Refunds
2.1 Refund Process
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5 working days.
2.2 Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [contact information].
3. Exchanges
3.1 Exchange Process
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [sneakerplug@virollxsneakers.com].
4. Shipping
4.1 Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
4.2 Shipping Timeframe
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
5. Contact Us
- If you have any questions about our Refund and Returns Policy, please contact us at [0780444114] our email [sneakerplug@virollxsneakers.com].
6. Changes to This Policy
- We reserve the right to update or change our Refund and Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
7. Consent
- By making a purchase on VirollxSneakers.com, you acknowledge that you have read, understood, and agree to our Refund and Returns Policy.